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Front Office Manager - Hotel
 
Role Front Office
Category Customer Care Services - Others
Hotel/Tourism
Location Singapore
Company Allianz Management Consultants (Pte Ltd) ,  Vacancies [ 1 ] (Posted on Monday April 27th,2009 10:05 PM)
Experience 2 to 5 Years
Educational Qualification Bachelor's Degree-Graduate Degree (BA, BSc, BCom)
Skills Inter-personal
Public Relations
Others
Microsoft Office
Business
Salary Minimum - 30,000.00 SGD Per Year
Career Level Mid Level (more than 2 years of experiences)
Job Type Permanent
Job Status Full Time
Open to Foreigner NO
 Job Description

Front Office Manager - Hotel


Scope

* Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
* Attend to Guests’ enquiries, requests, complaints and compliments
* Monitor departmental costs to ensure performance against budget
* Ensure proper training and procedures are in place to ensure provision of quality services
* Attend to crisis or emergency situations and perform service recovery
* Record the details of events in Duty Manager Log Book and to take necessary actions
* Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
* Monitors Front Office personnel to ensure guests receives warm attention and personal recognition.
* Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
* The ability to display a high degree of professionalism and integrity as befitting a member of management.

Requirements

* A relevant Degree in Hospitality
* Minimum five years hotel experience, specifically in Rooms Division Department.
* Demonstrated supervisor skills; good judgment and common sense.
* Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
* Superior written and oral communication skills.
* Excellent organizational and time management skills, with the ability to set priorities for self and others.


Suitable and interested candidates is to write in to admin@allianz-mc.com.sg with their latest updated CV (words) together with current and expected package and a short summary of yourself.



We regret to inform only selected candidates will be notified.

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