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| Job Description |
CISCO Network Technical Support Engineer
An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).
Job Description
- Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.
- Own a case until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.
- Replicate customer issues in a lab environment
- Identify and drive recurring issues to resolution together with clients escalation resources
Qualification and Experience
- Minimum Diploma in Engineering or IT
- CCNA Certified with good networking knowledge on CCNA or Network+ level
- 2 years experience in technical or networking support environment particularly on CISCO Routers and Switches
- In depth PC knowledge and good understanding of the Microsoft Office© applications
- Excellent communication and documentation skills
- Strong analytical and trouble-shooting skills
- Fast learner, self-motivated and positive attitude
- Stress resistant and a team player
Language Proficiency
- English and Japanese (to support Japanese market) - Native is preferred
- English and Korean (to support Korean market) - Native is preferred
- English and Thai (to support Thai market) - Native is preferred
- English, Mandarin and Cantonese (to support Mandarin and Cantonese market) Native Cantonese is preferred
Working Place/Hours
Tampines Central (10 mins walk from Tampines MRT Station)
*Incumbent may be placed at Client's premises*
Please forward your full resume with salary expectation to hr@sitel.com.sg or fax to +65-6781-5333.
Only short-listed candidates shall be contacted for interviews.
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