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| Job Information |
| Title |
ITI Manager |
| Role |
Senior |
| Category |
Computer/IT - Software
Computer/IT - IT Services
Computer/IT - Consultancy
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| Location |
Singapore
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| Company |
Mascon Global Limited , Vacancies
[
2 ] (Posted on Monday January 22nd,2007 06:59 PM) |
| Experience |
7 to 10 Years |
| Educational Qualification |
Bachelor's Degree-Graduate Degree (BA, BSc, BCom) |
| Skills |
Leadership
Project Management
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| Salary |
Minimum - 3,000.00, Maximum - 7,000.00 SGD Per Month |
| Career Level |
Management (Manager/Director of Staff) |
| Job Type |
Permanent
Temporary/Contract/Project |
| Job Status |
Full Time
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| Open to Foreigner |
NO |
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| Job Description |
ITI Manager
Roles and Responsibilities
Lead the delivery and maintenance of the ITI Catalog of Service, to ensure IT infrastructure is obtained and delivered at the most effective price point
Identify and facilitate appropriate tool support and automation processes to sustain the maintenance and (over the course of time) improve the delivery of the Catalogue of Service and general Financial Management of AP-A ITI
Institute a regular communication process to all Service Catalogue stakeholders, and facilitate an appropriate governance process and structure to maintain the Service Catalogue
Ensure effective and timely reporting is provided to all AP-A ITI stakeholders to ensure the performance and appropriateness of the Catalogue of Service and Financial Management processes can be monitored and measured on a regular basis
Enable the integration between the Service Catalogue and other key disciplines/teams in AP-A ITI Service Management
Liaise with AP-A ITI Service Level Management to enable Service Level agreements (SLA) and Operating Level agreements (OLA)
Support AP-A IT Finance team to ensure fiscal accountability and strong financial management is delivered for all ITI expenditure. Ensure that the cost of service delivery is continually managed, and that recovery of funds from customers is timely and balanced against budget outflow
Position the AP-A ITI Operations team with a reliable and consistent Request Management process, underpinned by the Service Catalogue
Develop and drive strong communication channels with all ITI customers and organizations to ensure effective communication and comprehension of service catalogue across all customer touch points
Manage communication and coordination with global counterparts in North America (Dearborn) and Europe (Warley, Niehl, Gothenburg)
Encourage and facilitate appropriate vendor alignment and integration related to Financial Management and Catalogue of Service
Mentoring and coaching of other team members to encourage wider awareness in the Catalogue of Service and Financial Management domain.
Qualifications:
At least 5+ years of experience in IT Service Management or Service Delivery, and preferably some exposure to operational responsibilities, ideally including data center operations, asset management, production support, or change control
Strong project management/program management skills
Exceptional communication skills
Strong budgetary and fiscal management skills
Solid understanding of the value of common practices and standards in the areas of systems management, systems development life cycle, and security and controls
Strong foundation in ITIL framework backed up by practical application of processes and framework
Good technical background, including a solid understanding of how infrastructure tools and processes support the application environment, and ultimately, the business.
INTERESTED CANDIDATES KINDLY FORWARD YOUR APPLICATION T0 : minom@4-serv.com
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