Customer Service Executive

Role Customer Service
Date Posted Monday August 28th,2017 04:28 PM
Viewed 12287 times
Applied 7 times
Category Customer Care Services - Others
Location Singapore
Experience No preference
Educational Qualification No preference
Skills Others
Salary Minimum - 2,000.00, Maximum - 3,000.00SGDPer Month
Career Level Entry Level (less than 2 years of experiences)
Job Type Temporary/Contract/Project
Job Status Full Time
Open to Foreigner NO
 Job Description

Customer Service Executive

Job Responsibilities:
The Customer Service Executive must work closely with our Customers to provide them with information to address inquiries regarding products and services.
• Attend to incoming calls and walk-in customers.
• Handle and process sales orders based on customer’s requirements.
• Manage new customers’ applications and documents verification.
• Build sustainable relationships and trust with customers through open and interactive communications.
• Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution. Ensure documents are collected from Customers to proceed with necessary products exchange and refund.
• Do simple translation from English to Chinese for some documents and presentations.
• Assist and participate in Company’s Seminars and Events preparation, make outgoing sales calls to customers to share the upcoming Seminars and Events, ensure that number of attendees target are met.
• Provide support to broadcasting team during Seminars and Events.
• Perform administrative support, data updates and other ad-hoc duties.

Job Requirements:
• Minimum 2 years of relevant experience in customer service and support.
• Diploma or Bachelors Degree in Business Management or Hospitality or any field.
• Excellent communications and interpersonal skills.
• Bubbly, confident and outgoing individual with positive attitude.
• Customer oriented and ability to adapt / respond to difference situations.
• Able to work well with different level of personnel.
• Ability to multi-task, prioritize and manage time effectively.
• Bilingual in English and Chinese (Need to do simple translation and to handle Chinese speaking Customers).

Should you be interested, please apply in with your detailed resume stating current and expected salaries and contact details to us at . We regret to inform that only shortlisted candidates would be notified. Thank you.

This position is only open to Singaporean/PR or those who hold valid residency status

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