Customer Service Officer

Role Customer Service Officer
Date Posted Wednesday April 17th,2019 03:55 PM
Viewed 16550 times
Applied 15 times
Category Customer Care Services - Others
Location Singapore
Company Pay2Home Pte Ltd
Experience 1 to 2 Years
Educational Qualification No preference
Skills Others
Salary --
Career Level Mid Level (more than 2 years of experiences)
Job Type Permanent
Job Status Full Time
Open to Foreigner NO
 Job Description

Customer Service Officer


- Demonstrate how customers can send money using our services or assist customers requiring help
- Provide complete information about our products and services
- Generate customer interest in our products and services
- Manage of all aspects of customer enrolment process
- Be part of the marketing team to achieve the conversion and transaction targets
- Collect feedback from customers on our products and escalate them as soon as information is acquired
- Follow up on enquiries and sales opportunities
- Provide the first point of contact for customers
- Monitor competitor's activities and evaluate marketing events
- Carry out customer surveys to understand demand and manage brand positioning
- Manage and maintain the retail service standards

- Able to work independently
- Initiative
- Highly motivated
- Excellent communication skills
- Committed and be knowledgeable in our range of products and services
- Customer service and sales oriented
- Proactive in initiating conversation with potential customers to promote our products and create interest
- Willing to work on Weekends and Public holidays
- Willing to travel to different event locations

- Generous incentives
- Allowances

Why Join Us?
- Outstanding career advancement opportunities await our staff
- We encourage adaptability to our company's learning culture to improve and enhance our employees in work and personal life
- We practice vibrant and energetic office culture
- To be part of a dynamic multicultural team
- Opportunity to work with cutting-edge technology and an innovative company with a great future and rapid growth objectives
- Attractive salaries that commensurate with work experience

This position is only open to Singaporean/PR or those who hold valid residency status

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