IT Helpdesk Support Engineer

Role IT Helpdesk Support Engineer
Date Posted Monday March 16th,2015 12:12 PM
Viewed 12798 times
Applied 12 times
Category Computer/IT - IT Services
Location Singapore
Experience 1 to 2 Years
Educational Qualification No preference
Skills Engineering
Salary --
Career Level Mid Level (more than 2 years of experiences)
Job Type Permanent
Job Status Full Time
Open to Foreigner NO
 Job Description

IT Helpdesk Support Engineer


One of our clients in the marine industry is seeking someone who can perform the following responsibilities:

Log helpdesk calls, emails and documentation of all user requests and problem resolutions via helpdesk application
Responsible for performing first level troubleshooting support for problems related to computer hardware and software as well as advise and assistance to users on the usuage of software and hardware
Track incidents and problems from open until closure of the entire life cycle of incident and problem management
Perform set up and installation for IT software and hardware
Schedule, coordinate and implement enhancements and changes such as desktop upgrades, software and application updates and new IT projects
Ensure IT infrastructure and network stability for business continuity
Asset management and routine IT housekeeping services
Update IT processes and SOP
Other ad-hoc assignments and projects

This position is only open to Singaporean/PR or those who hold valid residency status

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