Service Desk Engineer

Work Details:

- 12 hours shift of half day Saturday may be required
- $3000 for Senior Service Desk Engineer
- Location at North East

Responsibilities:
- Provide client support and services. Be present and available to clients requiring any IT related technical assistance
- Respond to queries from all emails and calls
- Be familiar with each client and their respective applications
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software

Requirements:
- Ability to provide technical support via the phone; good phone skills, professional demeanor
- Effectively bilingual to liaise with both English and Mandarin speaking clients
- Good problem skills, ability to visualize a problem or a situation and think abstractly to solve it
- Ability to handle constantly changing flow or traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
- Working knowledge of common operating systems and software applications
- Experience and knowledge in Windows XP, 7. MS Suite or Office products, network connectivity, printer mapping, and anti-virus
- Experience in PC hardware troubleshooting and diagnosis
- Experience in supporting end-users for their daily IT usage problem via the phone
- Good in client service, oriented with good communication and interpersonal skills

How to Apply:
Kindly send your detailed resume to for evaluation. Only shortlisted candidates will be notified.

Thank you all for your interest in this position. Visit http://www.acetech.net/candidate now for more job vacancies!

ACETECH MANPOWER CONSULTANCY PTE LTD
EA License No. 02C2819
EA Reg. No. 1768704
www.acetech.net

---

Alert! Beware of scam targeting candidates wish to work overseas.
Please read this: Beware of job scam

---