Customer Service Officer (Shift Required)

Job Overview

Planning Area MARINA SOUTH
Job Type
Not Specified
Salary
$1,600 - $3,200 Per Month
Date Posted
11 days ago
Expiry Date
23-Feb-2023

Additional Details

Applied
0 times
Job Views
21

Job Description

Responsibilities:

  • Managing large amount of incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies

Requirements:

  • Minimum 1 year of experience in the related field
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Able to work retail hours, weekends and public holiday

Those with more experience will be considered for Senior CSO

Location

8 ANG MO KIO INDUSTRIAL PARK 2 569500 SINGAPORE

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