Editorial summary

The company, an established logistics organization with a global presence, is seeking an Airfreight Forwarding Manager (Import Customer Service) to oversee and lead the import customer service team specializing in airfreight operations. The role involves managing team performance to meet KPIs and service standards, monitoring productivity, and ensuring high-quality customer service. The position offers a basic salary of up to S$7,000, with working hours from Monday to Friday and alternate Saturdays, and is located in the East. Candidates with relevant experience in airfreight import operations and team leadership are preferred.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 19581 first appeared in Job-Q.com on 13 Jul 2026]

#Basic Salary: Up to S$7,000 (commensurate with experience)

#Working Hours: Mon–Fri 9:00am–5:30pm, Alt Sat 9:00am–1:00pm

#Location: East

An established logistics organization with a strong global presence is seeking a capable Airfreight Forwarding Manager (Import Customer Service) to lead and drive performance within the import customer service operations.

Job Responsibilities:

• Lead and manage a team of customer service staff handling airfreight import operations
• Drive team performance to meet KPIs, SLAs and service standards, including monitoring productivity and service quality
• Oversee end-to-end air import processes in Singapore, including shipment documentation, coordination with carriers, customs compliance, billing and job closure
• Act as the key escalation point for complex customer service and operational issues
• Work closely with internal departments and external partners to ensure smooth and timely shipment execution
• Identify process gaps and implement improvements to enhance operational efficiency
• Support the development and implementation of import customer service policies and ensure compliance with internal procedures and regulatory requirements

Job Requirements:

• Proven experience in leading a customer service team within airfreight forwarding
• Strong expertise in end-to-end air import processes in Singapore
• Strong leadership, communication and stakeholder management skills

Looking for a change or a new challenge? Please email your detailed resume in MS Word format to cherry.cheng@celecti.com.sg

Cherry Cheng Wei (Ms.) | Talent Acquisition Consultant | CEI Reg. No:R26160225

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