Editorial summary

The company is seeking an Airfreight Manager to lead and support the Airfreight Import Customer Service team, ensuring efficient import operations and high service standards. The role involves overseeing shipment documentation, carrier coordination, customs compliance, and billing, with a focus on process improvements and performance monitoring. Candidates should have experience with CargoWise and be able to drive operational efficiency. The position offers a salary of 7,000 and is based in the East with a 5.5-day work schedule.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 17445 first appeared in Job-Q.com on 30 Jun 2026]

• Provide leadership and operational support to the Airfreight Import Customer Service team, ensuring efficient end-to-end import processes and high service standards.
• Oversee daily import operations, including shipment documentation, carrier coordination, customs compliance, billing, and timely job closure while ensuring adherence to established procedures.
• Drive process improvements by identifying workflow inefficiencies, enhancing operational performance, and supporting continuous improvement initiatives.
• Monitor team performance against KPIs and SLAs, providing coaching, feedback, and escalation support where necessary.
• Manage customer relationships by handling complex inquiries and service escalations while collaborating closely with internal departments and external partners to ensure seamless service delivery.

Requirements:

• Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• At least 3 years of supervisory experience in airfreight import customer service and billing.
• Strong knowledge of import workflows, documentation, and customs regulations.
• Proficient in using CargoWise system.
• Strong communication, problem-solving, and leadership skills with the ability to manage team performance effectively.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

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