Annual Fee Retention Officer

On site

Full Time

Job description

Job Description

  • Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
  • Handles customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
  • Perform cross-selling of financial products and services based on customer needs and eligibility.
  • Ensure accurate and timely documentation of customer interactions in CRM systems.
  • Follow up on pending documentation and application requirements via email and phone.
  • Adhere to compliance, data privacy, and operational guidelines.
  • Escalate complex or unresolved issues to the appropriate teams for further handling.
  • Meet individual and team KPIs, including service quality, productivity, and sales targets.
  • 5 days’ work week, Over-Time applicable whenever required by Management.

Additional Requirements

Develop, Engage, Execute, Strategise

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Job Summary

  • Published on: 06 May, 2026
  • Category: Banking / Finance
  • Vacancy: 1
  • Job type: Full Time
  • Salary:
  • Location: On site
  • Job Nature: Full Time

Company Details