Job description

Scope of Function:

Support and partner with the various Clusters Technology and TI Enterprise Services on Service Quality, Strategic and Transformation activities and Safety and Soundness initiatives and remediation programs.

Principle Responsibilities

• Perform qualification of initiatives which includes strategic initiatives, safety and soundness, cost and process optimization and translate them into project requirement.
• Support Business and Tech Strategy and communicate such requirement to critical deliverables are met.
• Ensure the effectiveness of the ongoing interlock with Tech to partner them to drive major activities which includes:
• Support and ensure the execution of Sector’s major projects.
• Support and ensure execute Strategic and Tactical initiatives.
• Engage in financial discussions including budget planning, forecasting and infrastructure planning for new projects which includes estimation on green and recoveries which span across TI Services.
• Drive stability and resiliency by partnering with the TI, Production management and application development to ensure that CTI services meet the defined SLA’s and the right level of infrastructure monitoring.
• Ensure the effectiveness of Service Management functions which includes Major CTI change interlocks, monitoring, performance, and capacity management.
• Partner with CTI teams and tech teams to drive Safety and Soundness which includes EOVS remediation, GEMS and VTM

Qualifications, Skills and Experience:

• > 15 years of working experience in technology industry
• Min 5 years of experience in supporting relevant products.
• Experience in driving Strategic initiatives.
• 7+ years of experience in Client Service Management
• Advanced skill level MS Excel, MS Access, MS PowerPoint, and other Data Analysis tools.
• Strong Presentation skills in MS PowerPoint  
• Exposure to technology industry
• Experience in Technology, Finance and Business Management
• Broad knowledge of other functional and technical areas
• Strong interpersonal Skills and managing senior stakeholders both internal and external
• Experience of working with multi-disciplinary teams

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