Job description

Job Description

We are seeking a highly motivated and detail-oriented Business Unit Specialist to join our dynamic program team. In this role, you will act as a key liaison between various stakeholders, including the development team, and senior management, to ensure the successful delivery of the program. Your primary responsibility will be to serve as a bridge between business requirements and technical execution. If you are a adaptable, creative problem-solver, possess excellent communication skills, and have a passion for driving business growth, we would love to hear from you!

Job Responsibilities

• Collaborate with stakeholders to define/document and prioritize business requirements, ensuring alignment with Program strategic goals and objectives.
• Act as the main point of contact between the business unit and the product development team, facilitating effective communication and information exchange.
• Gather and analyze market research, customer feedback, and competitive intelligence to identify opportunities for product improvement and innovation.
• Develop a comprehensive understanding of end-to-end customer journey - needs, pain points, and preferences to develop the TOM user process.
• Create and maintain detailed product roadmaps, ensuring clear visibility into the module’s development timeline, milestones, and dependencies.
• Collaborate with cross-functional teams/ country end user to ensure effective launches and ongoing support.
• Conduct regular product demonstrations, playbacks and presentations to stakeholders/ users
• Develop business Case / justification for the change to the module.
• Coordinate user acceptance testing (UAT) and gather feedback to drive iterative product enhancements.
• Monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and make data-driven recommendations.
   

Additional Requirements