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The company is seeking a Bank Call Centre representative responsible for providing support to customers through calls, emails, live chat, and occasional in-person interactions. The role involves managing customer inquiries, escalations, and complaints, as well as participating in process improvement initiatives to enhance the customer experience. The position offers a salary of 3,800 and requires strong communication skills, problem-solving abilities, and a customer-focused approach.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 19818 first appeared in Job-Q.com on 14 Jul 2026]
• Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)
• This position and the role to start would be to assist customers via Calls
• Support customer queries from other channels – In-person, Email, Live Chat etc.
• Manage escalations, complaints and feedback received
• Take ownership of client issues and follow through to resolution
• Participate in process improvement sessions and support delivery of client experience initiatives
• Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency
• Other ad hoc and general duties, and projects
• Meet the defined KPIs parameters consistently
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
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Job posting URL: https://singapore.job-q.com/jobs/detail/bank-call-centre-esy
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