Business Analyst Adoption and Onboarding

On site

Permanent

Job description

Roles & Responsibilities

Job Summary

You will manage tenant engagement and onboarding processes to ensure seamless integration and satisfaction within our ecosystem. By designing process improvements and tracking performance metrics, you will drive enhanced productivity, quality, and customer experience. You will also lead workshops and change management activities to support adoption and continuous improvement.

Responsibilities

  • Manage and respond to tenant enquiries by clarifying requirements and providing accurate product and service information to ensure effective communication and support
  • Conduct onboarding briefings for tenants to ensure clear understanding of processes, systems, and services, facilitating smooth integration
  • Track onboarding progress, resolve issues promptly, and ensure successful tenant integration into the ecosystem
  • Monitor tenant journeys by assessing experiences and identifying areas for continuous improvement
  • Plan, execute, and analyse user satisfaction surveys to gather actionable insights that inform service enhancements
  • Collect, review, and address tenant feedback promptly, escalating issues as necessary and implementing improvements to enhance tenant satisfaction
  • Design and implement reengineered processes that improve productivity, quality, and customer experience within tenant management operations
  • Define and track performance metrics to measure the impact of process changes and inform strategic decisions
  • Facilitate workshops, training sessions, and change management activities to support adoption of new processes and systems

Preferred competencies and qualifications

  • Experience with ServiceNow platform to support process automation and tenant management workflows
  • Bachelor’s degree in information technology or related discipline
  • Minimum 2 years of experience as a Business Analyst, preferably in IT or cloud-related projects
  • Proficiency in business process modelling and analysis techniques
  • Excellent communication and presentation skills
  • Security clearance will be required for the eligible applicants

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Job Summary

  • Published on: 12 Mar, 2026
  • Category: Information Technology (IT)
  • Vacancy: 1
  • Job type: Permanent
  • Salary: 8,000
  • Location: On site
  • Job Nature: Permanent

Company Details

  • Name: APAR TECHNOLOGIES PTE. LTD.
  • Locaion: Singapore

Headquartered in Singapore, we are one of Asia Pacific’s leading organizations, providing technology consulting, software development and outsourcing services, with operations in 5 countries across the region and with development centres in Singapore, Malaysia and India.

Apar Technologies is a part of the Apar Group, a billion dollar industrial conglomerate and managed by Basil Partners, a successful technology venture fund.

Apar combines a passion for client satisfaction, deep industry and technology expertise and a global workforce working in an honest and ethical work environment to deliver value.

Our four growth platforms—Technology consulting, Business intelligence, Collaboration and Cloud and big data—are the innovation engines through which we build world-class skills and capabilities and create, acquire and manage key assets central to the development of world class services and solutions for our clients.

Apar aims to be the preferred business partner of global companies, helping them create best – in- class technology and business solutions.

A lifelong supporter of Singapore Property Listing PropertyVow