Job description

This business including workforce management, financial expense and productivity management, executive and organizational reporting/governance, strategic planning, and global program support.

Responsibilities:

• Set strategic priorities with leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda.
• Global workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource location strategy, workforce real-estate forecasts, organization development, and impact of organizational changes.
• Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, global coordination of productivity objectives and actuals, and strategic planning and analysis.
• Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation. Continuous interaction with both the leadership team and extended organization required.
• Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal delivery practices.
• Develop monthly metrics to monitor and measure impact of achievement to goals.
• Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liase with operational partners.
• Must be able to influence execution and results across various teams. The building of relationships and partnerships will be required to respond to regular ad-hoc management requests. Must be able to balance multiple requests and self-prioritize those requests in a manner that ensures critical items are completed promptly and effectively. Must be able to adapt to change and develop innovative solutions that enables the organization to operate efficiently and effectively.

Recommended Qualifications:

• 5-8 years of relevant experience
• Must be able to solve complex problems and work through roadblocks
• Experience leading large-scale projects, with a “get things done” attitude and the ability to deliver on a diverse range of tasks
• Must be able to structure, plan and execute strategic initiatives with the right project discipline
• Strong skills in relationship building and management, presentations and communication
• Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills
• Very strong written, spoken and presentation skills
• Very strong influencing and partnering skills
• Commitment to quality, attention to detail, and continuous improvement
• Focus on delivery and execution; able to focus on details while seeing big picture
• Strong meeting organization and facilitation skills
• Experience and ease in interfacing with Senior Management and technical support teams
• Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multi-task

Education:

• Bachelor’s Degree/University degree or equivalent experience