Editorial summary

The company is seeking a proactive and detail-oriented Cargo Customer Service Executive to support daily air freight operations, including export bookings, shipment inquiries, and coordination with airlines and cargo agents. The role involves working closely with logistics partners in a fast-paced environment at the Changi location. The position offers a salary of up to $3,200 and standard working hours from Monday to Saturday. Candidates should have strong communication skills and the ability to manage multiple customer service activities efficiently.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 19985 first appeared in Job-Q.com on 15 Jul 2026]

Salary: Up to $3,200
Working Hours: Monday to Friday, 9:00am – 6:00pm | Saturday, 9:00am – 1:00pm
Location: Changi

We are looking for a proactive and detail-oriented Cargo Customer Service Executive to support daily air cargo operations, customer coordination, and shipment management. This role offers the opportunity to work closely with airlines, cargo agents, and logistics partners in a fast-paced airfreight environment.

Key Responsibilities

• Manage daily cargo customer service activities, including export bookings, shipment enquiries, and coordination with cargo agents.
• Liaise with airlines, freight forwarders, and ground handling agents (GHA) to ensure smooth cargo operations and timely shipment handling.
• Monitor cargo movements including inbound/outbound shipments, cargo release, transfers, and flight-related operations.
• Handle air cargo documentation, including AWB/MAWB processing, data entry, and updating cargo management systems accurately.
• Prepare operational reports, shipment records, and ensure compliance with airline procedures, SOPs, and regulatory requirements.
• Support billing activities, invoice verification, and administrative documentation.
• Coordinate with internal and external stakeholders to resolve shipment issues and maintain service standards.
• Provide support for special cargo handling requirements including dangerous goods (DG), valuables, and regulated shipments.

Requirements

• 1–3 years of experience in air cargo, logistics, freight forwarding, aviation, or customer service-related roles.
• Experience in airline cargo documentation, AWB handling, cargo systems, or freight operations will be an advantage.
• Good coordination, communication, and problem-solving skills.
• Strong attention to detail with the ability to work in a fast-paced operational environment.

📩 To apply, please click "Apply Now" or send your updated resume to dorothy@recruitlync.com or WhatsApp 8501 7683.

Ooi Shi Hui Dorothy (R1762852)
Recruit Lync Pte Ltd (22C1000)

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