Editorial summary

The Central Hospital is seeking a Patient Liaison Officer to manage patient information, coordinate appointments, and support enquiries from private patients and stakeholders. The role involves ensuring compliance with hospital policies, arranging admissions, and acting as a point of contact for patients, doctors, and staff. The position offers a salary of UP$3,500 and requires availability during office hours from Monday to Friday, with on-call duties on weekends as scheduled. Candidates should possess strong organizational skills and the ability to handle sensitive information professionally.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27393 first appeared in Job-Q.com on 24 Aug 2026]

Working Hours: Mon- Fri Office hours (830am-6pm), have to be open to on call duties on weekends if rostered

Location: Central

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• On rotation for 24/7 on-call duties
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role
  
  

For interested candidates, please send your most recent and updated resume to 

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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