Job description

The Client Contact Analyst is responsible for executing day to day customer service activities including:

• Assist with performing call confirmation with client on their instructions (exclude Investments related).
• Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Other job-related duties may be assigned as required.

Other Qualifications:

• Previous relevant experience preferred.
• Strong verbal and written communication skills in Japanese and English a must, to support Japanese and Singapore markets. Proficiency in Mandarin will be an added advantage.
• Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
• Ability to problem solve and analyze data with demonstration of attention to detail.
• Client facing experience; strong background of client servicing and telecommunication skills.
• High School diploma or equivalent may be considered

The Service Analyst is responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines. The role requires a good knowledge of the range of processes and procedures to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of information. Resolve problems by identifying and selecting solutions through acquired experience and be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided.

Responsibilities:

• Assist with performing call confirmation with client on their instructions (exclude Investments related).
• Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Perform responsibilities through proficient use of Citi applications. Participate in service-related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Other job-related duties may be assigned as required.

Qualifications:

• Previous relevant experience preferred.
• Strong verbal and written communication skills in Japanese and English. Proficiency in Mandarin will be an added advantage.
• Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
• Ability to problem solve and analyze data with demonstration of attention to detail.
• Client facing experience; strong background of client servicing and telecommunication skills.

Education:

• Bachelor’s/University degree or equivalent experience
• High School diploma or equivalent may be considered

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