Editorial summary

The company is seeking a Clinic Call Centre Staff member responsible for handling inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient inquiries and complaints, and document call details. The role requires effective communication skills and the ability to collaborate with colleagues to resolve patient issues promptly. The position offers a salary of 4,000 and involves ensuring patient satisfaction through efficient call management and issue resolution.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 20602 first appeared in Job-Q.com on 19 Jul 2026]

Job Summary

Perform inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient enquiries and complaints, document call information, and collaborate with colleagues to resolve patient issues effectively.

Responsibilities

• Perform inbound and outbound calls to patients for scheduling and enquiries
• Schedule patients for outpatient appointments and surgeries accurately
• Manage and resolve patient complaints and enquiries to ensure satisfaction
• Identify and escalate unresolved issues to supervisors promptly
• Collaborate with colleagues to resolve patient-related issues efficiently
• Provide patients with accurate information about products and services
• Document all call information following standard operating procedures
• Follow up on patient calls and emails to ensure issues are addressed
• Perform other duties as assigned to support clinic operations

Preferred competencies and qualifications

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher
• Computer literacy to operate clinic systems and software
• Strong communication and interpersonal skills to engage patients effectively
• Pleasant personality to create a welcoming environment
• Ability to work independently and collaboratively within a team
• Self-motivated and results-driven to meet performance goals

Other Information

• Working days: 5.5 days
• Interested applicants, please submit your resume to: meeyeclinic@gmail.com
• We regret that only shortlisted applicants will be notified.

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