Editorial summary

The company is seeking a Contract Assistant Customer Service Manager / Executive Officer (Technical Excellence Team) with a salary of $6,900. The role involves managing and resolving Centralised Cooling System (CCS) issues within HDB Dwelling Units, coordinating with cross-functional teams and stakeholders, and ensuring quality and timely resolution of problems. Candidates should be proficient in IT systems, MS Office applications, and data management, with the ability to communicate effectively with customers and supervise work processes. The position requires strong technical and customer service skills to ensure efficient problem resolution and compliance with documentation requirements.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 17376 first appeared in Job-Q.com on 30 Jun 2026]

• Manage, track, attend, resolve Centralised Cooling System (CCS) issues inside HDB Dwelling Units
• Work closely with cross functional teams and various stakeholders including customers, contractors, agencies and ensure effective execution of works and resolution of issues
• Face and explain to customers on the process; and supervise works to ensure quality and quick resolution of the issues
• Able to use various IT systems tools, MS Office applications and data to update, seek internal approvals (if required) and resolve issues on the ground
• Ensure works order, completion certificates etc are generated and validated for contractor works
• Maintain various databases for management reporting
• Any other duties as assigned

Requirements

• At least a Degree with at least 2 to 3 years of experience in operations and customer service roles. 
• Effective communication skills.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599

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