Job description

Job Responsibilities:

• Ensure communications discipline by developing and maintaining stakeholder-facing guidance (e.g. FAQs, templates, advisories, scripts) that is accurate, consistent and aligned to approved positions, especially during onboarding and scale-up periods.
• Support onboarding readiness and complex/high-impact engagements by clarifying standards requirements, managing expectations, and coordinating consistent responses across touchpoints.
• Partner with corporate communications and marketing teams to co-develop communication plans, ensuring messaging is accurate, aligned to approved positions, and consistent across public-facing channels
• Drive cross-functional alignment across policy intent, operational execution and system implementation; identify misalignments early, track follow-through and secure closure through appropriate escalation pathways.
• Strengthen change implementation discipline by maintaining change summaries, version control, and stakeholder updates aligned to effective dates (where applicable), so teams operate from a single source of truth.
• Surface recurring stakeholder pain points and recommend improvements to guidance, processes and handover arrangements to reduce repeated escalations and rework.
• Contribute to knowledge transfer and institutionalisation of guidance/playbooks to reduce single-point dependency risk.
• Support internal quality assurance and audit readiness across workstreams, including maintaining documentation standards, ensuring records are complete and traceable, and contributing to audit preparation as required.
• Undertake general administrative duties in support of team operations, including note-taking, scheduling, and contributing to cross-divisional projects as needed.

Period: Immediate till 31 December 2026

Location: Eunos

Working Hours: 8.30am to 5.30pm, Monday to Friday

Salary: Up to $4000

Job Requirements:

• Degree or postgraduate qualification with at least 5 years’ relevant experience in governance/standards support, policy implementation, stakeholder enablement, regulatory operations, audit/QA, or similar environments (public sector / education & training ecosystem preferred).
• Strong stakeholder management skills; able to engage diverse parties with clarity and tact, including institutional stakeholders.
• Excellent written communication skills, including experience producing stakeholder-ready guidance and structured updates.
• Strong communication planning sensibility, with experience reviewing and sense-checking external-facing materials for accuracy, consistency, and alignment to approved positions.
• Proven ability to drive cross-functional coordination and follow-through with strong documentation discipline.
• Comfortable working with operations and system teams to operationalise governance and standards requirements

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg