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The company, an electricity distribution provider in Singapore, is seeking a Customer Care Officer (Billing) for a one-year renewable contract. The role involves managing customer inquiries via digital platforms such as webforms and chats, providing timely solutions to ensure customer satisfaction, and handling multiple chats simultaneously. The position offers a salary of up to $2,800 plus an enhanced bonus scheme based on milestone achievements, with work hours from Monday to Friday, 8am to 5.30pm.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 14929 first appeared in Job-Q.com on 17 Jun 2026]
Your new company
Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer
Location: Kallang
Salary: up to $2,800 + enhanced bonus scheme upon completion of milestones (Start, half and end, 0.5 months)
Work hours: Monday – Friday 8am – 5.30pm
Your new role
• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned
What you'll need to succeed
• At least 1 years of relevant work experience in customer service in contact centre and/or handling chat enquiries
• Strong customer service skills
What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Only Singaporeans and PRs will be considered due to quota limitations.
EA Reg Number: R1660446
EA License Number: 07C3924
Company Registration No: 200609504D
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Job posting URL: https://singapore.job-q.com/jobs/detail/customer-care-officer-billing-1-year-renewable-fr
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