Job description

Work location: Toa Payoh
Working hours: Monday to Friday office hours
Salary: up to $4500 per month

9 months contract

Job Scope:

  • Manage and process appeals and non-appeals from stakeholders (e.g. feedback, complaints, queries)
  • Liaise with internal teams and external agencies to ensure smooth case resolution
  • Investigate service issues and ensure effective resolution
  • Prepare regular reports and dashboards on service quality metrics
  • Analyse trends and identify opportunities for process improvement
  • Support or lead service quality improvement initiatives
  • Conduct audits to ensure adherence to standard operating procedures

Requirements:

  • Degree in any discipline
  • Keen interest in environmental public health sector
  • Proficient in data analytics and data visualisation (e.g. Qliksense)
  • Good communication and presentation skills
  • Able to work independently and manage tasks efficiently
  • Detail-oriented with strong organisational skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Login is optional, you may send application via email

Login to Save Login to Apply

Get AI to assess your suitability to this job

Assess My Fit with AI Beta — Free during trial period

Login to upload your resume and get an instant match score, strengths, and gaps.


Or use your preferred AI chat tool manually:

Use AI chat of your choice: ChatGPT, Gemini, Claude — and:

  1. Paste this into the prompt:
    I am a jobseeker. Below is a job posting. Please: 1. Give a match score (0–100) based on my resume vs the job requirements 2. List my 3–5 key strengths that align with this role 3. List 2–3 areas to improve or gaps to address before applying 4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip? Job posting URL: https://singapore.job-q.com/jobs/detail/customer-experience-operations-executive-govt-contract After reading the job, ask me to upload or paste my resume.
  2. Upload your resume in the same chat.

Similar Jobs

Head of Sales & Operations (Retail)

[Job ID: 1417229]ResponsibilitiesProvide strategic leadership to Area Clinic Managers and clinic teams,...

On site

Permanent

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.

Assistant Director, Digital & AI

PurposeA digital innovator to create digitally enabled business capabilities within PCF. You...

On site

Full Time

PAP COMMUNITY FOUNDATION

Regional Head of Global Business Operations Asia and Operations Delivery, Transformation and Governance Lead

Let’s are for tomorrow.Your ambitions.  Your dreams.  Your tomorrowWhether it’s aircraft, international...

On site

Permanent

ALLIANZ GLOBAL CORPORATE & SPECIALTY SE Singapore Branch

Project Manager (Renovation/Base + Commission))

We are looking for an experienced and proactive Project Manager to oversee...

On site

Full Time

MABLLE PTE. LTD.

Job Summary

  • Published on: 29 May, 2026
  • Category: Others
  • Vacancy: 1
  • Job type: Contract
  • Salary: 4500
  • Location: On site
  • Job Nature: Contract

Company Details

APBA TG Human Resource Pte Ltd

(a wholly owned subsidiary of the TG Group)


TG Group (“TG”) is a global workforce solutions provider with an international reach in over 50 markets across the globe. Headquartered in Singapore with Shanghai Foreign Service (Group) Co Ltd ("FSG") as a strategic shareholder, TG delivers a comprehensive suite of innovative human capital solutions to help our clients achieve greater business success.

TG adopts a future-centric approach where we aspire to be at the forefront of the evolution of the future of work. We believe that human capital is the greatest asset to any institution. With a wealth of experience in the Human Resources (HR) industry, we combine our international expertise and local know-how to deliver bespoke and innovative workforce solutions.

Our diverse portfolio of client-centric workforce solutions includes Contingent Workforce Management (CWM), Business Process Outsourcing (BPO), Permanent Placements, Recruitment Process Outsourcing (RPO), Professional Employer Organisation (PEO), and Payroll Process Outsourcing (PPO).