Job description

[This job id 10964 first appeared in Job-Q.com on 29 May 2026]

Work location: Toa Payoh
Working hours: Monday to Friday office hours
Salary: up to $4500 per month

9 months contract

Job Scope:

• Manage and process appeals and non-appeals from stakeholders (e.g. feedback, complaints, queries)
• Liaise with internal teams and external agencies to ensure smooth case resolution
• Investigate service issues and ensure effective resolution
• Prepare regular reports and dashboards on service quality metrics
• Analyse trends and identify opportunities for process improvement
• Support or lead service quality improvement initiatives
• Conduct audits to ensure adherence to standard operating procedures

Requirements:

• Degree in any discipline
• Keen interest in environmental public health sector
• Proficient in data analytics and data visualisation (e.g. Qliksense)
• Good communication and presentation skills
• Able to work independently and manage tasks efficiently
• Detail-oriented with strong organisational skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

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