Editorial summary

The company is seeking a Customer Quality Engineer to provide technical support and troubleshoot customer issues related to products, equipment, and engineering solutions. The role involves investigating complaints and quality problems using structured problem-solving methods such as 8D, 5 Why, and Fishbone Analysis, as well as coordinating corrective and preventive actions across multiple teams. The ideal candidate will act as the primary contact for customer inquiries, ensuring timely communication and resolution. The position offers a salary of 5,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 24988 first appeared in Job-Q.com on 12 Aug 2026]

• Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions.
• Investigate customer complaints, quality issues, and product non-conformities using structured problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Analysis).
• Coordinate corrective and preventive actions (CAPA) with Quality, Engineering, Manufacturing, and Operations teams.
• Support root cause analysis and implement effective solutions to prevent recurrence.
• Act as the primary point of contact for customer enquiries, ensuring timely communication and issue resolution.
• Review engineering drawings, specifications, inspection reports, and technical documentation to support customer requirements.
• Participate in customer audits, quality reviews, and technical meetings.
• Prepare customer reports, failure analysis reports, and quality documentation.
• Monitor customer feedback, KPIs, and service performance to drive continuous improvement.
• Work closely with cross-functional teams to ensure products meet customer specifications, quality standards, and delivery expectations.
• Support new product introductions (NPI), engineering change requests (ECR/ECO), and process improvement initiatives where required.

Requirements

• Minimum Diploma or Degree in Electrical Engineering, Mechanical Engineering, Precision Engineering, Manufacturing Engineering, or a related discipline.
• 2–5 years of experience in customer support, quality engineering, application engineering, or manufacturing within the precision engineering or semiconductor industry.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to:
EA License No. 99C4599

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