Editorial summary

The company is seeking a Customer Relations Officer (Healthcare/East) to manage interactions with internal and external customers, ensuring professionalism, courtesy, and competence. The role involves addressing customer queries, promoting services and health screening packages, and supporting corporate initiatives. The position offers a salary of $3,200 and requires proactive engagement and knowledge of the company's products and services. Working hours are 5.5 days per week, with the location transitioning from Chai Chee HQ to Tai Seng in September/October 2026.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 16934 first appeared in Job-Q.com on 27 Jun 2026]

Working hours: 5.5 days
Location: Chai Chee HQ (Shifting to Tai Seng in Sep/Oct 2026)
Salary: $3.2K

Job Scope:

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc to address customers’ queries.
• Assess customer’s interest, propose solutions/alternatives, and solicit relevant feedback.
• Familiarise oneself with and exemplify the organisation’s mission, vision, and core values.
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations.
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.

Job Requirement:

• Min. A level/ Nitec/ Diploma in any field
• Min. 1 yr experience in call centre/ customer service related roles

Interested candidates may apply by submitting their updated resume to melissa@recruitexpress.com.sg

Melissa Zhang Zhiqi (Mezzo)
CEI No: R2197564
Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599

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