Editorial summary

The company is seeking a full-time Customer Relationship Officer at Hua Cheng to support parents, students, and teachers, ensuring positive learning experiences in a warm, people-centered environment. The role involves managing daily centre operations and providing quality service, primarily during weekday afternoons, evenings, and weekends at Serene Centre. Candidates should possess strong interpersonal skills and a customer-focused attitude. The position offers a salary of 2,500.

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Job description

[This job id 24165 first appeared in Job-Q.com on 06 Aug 2026]

At Hua Cheng, we believe in nurturing confident, bilingual learners. As our Customer Relationship Officer, you will play a meaningful role in supporting parents, students, and teachers so that every child has a positive learning experience. If you enjoy working in a warm, people-centered environment and take pride in smooth operations and quality service, we would love to meet you.

Job Title: Customer Relationship Officer  (Full Time)

Full-Time| Weekday Afternoons & Evenings + Weekends

Location: Serene Centre (Jalan Serene, Bukit Timah)

What You’ll Do

• Ensure smooth day-to-day centre and class operations
• Welcome and assist walk-in visitors and handle phone enquiries professionally
• Provide professional, clear and warm course consultation to parents
• Handle customer feedback and follow through to resolution independently
• Liaise with teachers and parents on student progress in both English and Chinese
• Support administrative tasks: enrolment, fee collection, class scheduling, preparation of materials, etc.

What You’ll Bring

• Strong organisational and multi-tasking ability
• Confident communication and service mindset
• Proficiency in MS Office (Word, Excel, powerpoint etc.)
• Bilingual: Comfortable communicating in both English and Chinese
• Able to work on weekday afternoons/evenings and weekends
• Relevant customer service, education centre, or front-desk experience are strong advantage
• Fresh graduates are welcome (training will be provided)

Why Join Us

• Supportive and collaborative working environment
• Clear processes and structured handover training
• Opportunity to grow in a stable and reputable education brand
• Meaningful work that contributes to students’ learning and confidence

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