Customer Service Executive (Freight Forwarding)

On site

Permanent

Job description

Customer Management

  • Proactively manage client orders and requirements to ensure timely fulfilment.
  • Coordinate closely with internal teams (Warehouse, Production, Quality).
  • Build and maintain strong client relationships.

 Communication & Coordination

  •  Act as the main point of contact for internal and external stakeholders.
  • Communicate clearly and professionally, adapting style to achieve desired outcomes.

 Quality & Accuracy

  • Ensure accuracy and completeness of transactions and processes.
  • Maintain a strong quality-focused mindset in daily operations.

 Compliance & Governance

  • Adhere to company policies, SOPs, and ISO Standards.
  • Ensure all activities comply with RDC operational requirements.

 Administration & Reporting

  • Conduct regular client performance reviews and track KPIs.
  • Prepare monthly reports and documentation.
  • Respond to stakeholders queries promptly.
  • Maintain proper electronic records (e.g., POs).
  • Provide backup support to team members when required.

Job Requirements:

  • Bachelor with 3 years relevant experience in logistics, or supply chain operations.
  • At least 2 years of proven hands-on SAP experience.
  • 5 day work week.


Interested applicants, please email your resume to jobs@e-ployment.com.sg

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

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Job Summary

  • Published on: 27 May, 2026
  • Category: Customer Service
  • Vacancy: 1
  • Job type: Permanent
  • Salary: 4000
  • Location: On site
  • Job Nature: Permanent

Company Details

E-PLOYMENT CONSULTANCY, defines as Express Employment, is a recruitment agency based in Singapore.

Established since 2009, E-Ployment Consultancy has emerged as one of the fastest growing recruitment agency. With a team of committed and experienced recruitment consultants, we have established positive rapports with our extensive networks of clientele and candidates. We believe in consistent delivery of quality and reliable services to maintain the long term relationship with all our clients and candidates.