Editorial summary

The company, a well-established international freight forwarding firm in Singapore, is seeking a Customer Service Officer to provide professional support and handle customer inquiries related to air and sea freight, customs clearance, and logistics. The role involves coordinating import and export shipments and liaising with overseas agents, shipping lines, airlines, and transporters. The position offers a salary of SGD 3,000 and requires a customer-oriented approach with strong communication skills. The company values dedicated professionals to support its growing logistics operations.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 18732 first appeared in Job-Q.com on 09 Jul 2026]

Customer Service Officer (International Freight Forwarding)

Location: Singapore (City Hall )

About Us

Our company is a well-established international freight forwarding company providing air freight, sea freight, customs clearance, warehousing, and logistics solutions. We are looking for a dedicated and customer-oriented Customer Service Officer to join our growing team.

Key Responsibilities

• Handle customers’ enquiries and provide prompt, professional support.
• Coordinate daily import and export shipments by air and sea.
• Liaise with overseas agents, shipping lines, airlines, transporters, and customers.
• Prepare shipping documents and ensure accurate documentation.
• Monitor shipment progress and provide timely updates to customers.
• Resolve shipment issues and ensure customer satisfaction.
• Maintain accurate records and support daily operational activities.

Requirements

• Minimum GCE ‘O’ Level, Diploma, or equivalent.
• At least 1 year of experience in freight forwarding or logistics is preferred (training will be provided for suitable candidates).
• Good communication and interpersonal skills.
• Able to work independently as well as in a team.
• Proficient in Microsoft Office applications.
• Positive attitude, responsible, and customer-focused.

What We Offer

• Competitive salary with performance incentives.
• Medical benefits.
• Friendly and supportive working environment.
• Career advancement opportunities.
• On-the-job training and professional development.

If you enjoy interacting with customers and want to build a rewarding career in the logistics industry, we’d love to hear from you.

Apply now by sending your resume to alyeoh188@gmail.com

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf