Editorial summary

The company is seeking a Customer Service Officer (Call Center Agent) to join its banking sector team, with work locations in Jurong or Changi Business Park based on preference and proximity. The role involves achieving customer service KPIs while providing support through afternoon shifts from 1 pm to 12 am, with one weekday and one weekend off. Candidates should be comfortable using computer applications and have prior experience in customer-facing roles. The position offers a salary of $4,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 23418 first appeared in Job-Q.com on 03 Aug 2026]

Role: Customer Service Officer (Call Center Agent)
Sector: Banking
Work Location: Jurong or Changi Business Park (Depending on preferred location and proximity from residence)

Training: First 2 months of training will be conducted at Changi Location.

Work Timings:

Afternoon Shifts: 1pm to 10 pm || 2 pm to 11 pm || 3 pm to 12 pm (1 week day off and 1 weekend off)

Job Requirements:
1. Comfortable with using computer applications and tools.
2. Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Achieve set Customer Centertargets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

If you are keen to explore the above role, please send across your updated resume to and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

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