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Contract
The company is seeking a Customer Service Officer (Customer Front Facing) responsible for managing shopper systems, assisting with mall inspections, and supporting tenant relations. The role involves providing information to shoppers at the Concierge Desk, handling administrative tasks related to events and promotions, and managing mall redemption and customer reward programs. Key duties include answering inquiries via phone and email, as well as supporting various customer service and administrative functions. The position offers a salary of 3,200 and requires strong communication and organizational skills.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 21316 first appeared in Job-Q.com on 24 Jul 2026]
• Handle systems relating to shopper management and assist in mall inspection
• Assist CMO in tenant relation matters
• Provide assistance and general information to shoppers at the Concierge Desk
• Handle the administrative and clerical work relating to the events and promotions at the mall
• Handle mall redemption programs such as vouchers, premiums, and parking
• Assist in customer reward programs including educating tenants on the voucher program
• Assist in collating tenants’ gift voucher reimbursement.
• Answering incoming phone lines and email enquires
• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.
Requirements
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599
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Job posting URL: https://singapore.job-q.com/jobs/detail/customer-service-officer-customer-front-facing-jtl
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