On site
Full Time
Roles & Responsibilities
Our client is one of the leader in the banking industry, they are seeking for multiple experienced individual to join the team.
Location: Changi / Jurong East
Contract: 12 Months (renewable / convertible)
Training provided
Working Days: 4 weekdays + 1 weekend
Working Hours:
Any 8 hours between 8am-8pm
eg. 8am-5pm/ 9am-6pm/ 10am-7pm/ 11am-8pm
Salary: Up to $3,600 + Shift Allowance
Job Description:
• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.
Requirements:
Call Centre/ Customer Service experience is an advantage
Great interpersonal & positive attitude
Proficient in MS Office
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