Editorial summary

The company is seeking a Customer Support Technician in the North Area of industrial manufacturing to coordinate customer return repairs, evaluations, and rework activities, ensuring timely resolution and adherence to quality standards. The role involves collaborating with QA, Engineering, Production, and Repair teams to manage RMA/DMR documentation, parts traceability, and customer communications, as well as supporting failure analysis and root cause investigations. Candidates should have strong coordination and communication skills, with knowledge of quality standards such as AS9100 and ISO. The position offers a salary of 3000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 21287 first appeared in Job-Q.com on 24 Jul 2026]

• Coordinate customer return repairs, evaluations, and rework activities, ensuring timely resolution and quality compliance.
• Coordinate with QA, Engineering, Production, and Repair teams to ensure timely repair and analysis of returned products.
• Manage RMA/DMR documentation, parts traceability, and record retention.
• Handle customer complaints, coordinate failure analysis, and support root cause investigations with cross-functional teams.
• Provide repair status updates to customers and arrange final inspection and shipment of repaired parts.
• Ensure compliance with AS9100, ISO, and internal quality procedures while identifying recurring issues for corrective and preventive actions.

Requirements:

• Diploma/Higher Nitec in Mechanical / Manufacturing / Industrial / Mechatronics
• Must be willing to travel to customer sites to perform repair, maintenance, and technical support activities.

5 days work week
Woodland/Marsiling Area
Industrial Manufacturing Co.

Interested candidates, please forward a detailed resume and email to audris@alignrecruitment.com.sg

Align Recruitment Pte Ltd

License No: 20C0253

Attention: Audris Teo (Reg No. R1102063)

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