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Permanent
[This job id 3846 first appeared in Job-Q.com on 07 May 2026]
• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign ups.
• Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.
• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.
• Support CRM and customer experience process improvements through data review and analysis.
• Provide administrative and operational support for marketing, customer service activities, and events.
• Perform other ad hoc duties as assigned.
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
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Job posting URL: https://singapore.job-q.com/jobs/detail/data-analytics-customer-experience-executive-esy
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