On site
Permanent
• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign ups.
• Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.
• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.
• Support CRM and customer experience process improvements through data review and analysis.
• Provide administrative and operational support for marketing, customer service activities, and events.
• Perform other ad hoc duties as assigned.
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
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Job posting URL: https://singapore.job-q.com/jobs/detail/data-analytics-customer-experience-executive-esy
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Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams.
In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: We have offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo and Bangkok.
With 400 permanent committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.
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