Editorial summary

The company is seeking a Desktop Support Engineer for a one-year renewable contract, offering a monthly salary of 4,000. The role involves providing helpdesk support and end-user services, managing IT service requests, and troubleshooting issues related to hardware and applications. Key responsibilities include user account administration, printer management, and supporting onboarding and offboarding processes. The position requires strong technical support skills and experience with user and systems administration.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 22689 first appeared in Job-Q.com on 30 Jul 2026]

Job Responsibilities

Helpdesk Support and End-User Services

• Manage IT Helpdesk calls and service requests, ensuring all incidents, issues, and requests are properly logged, tracked, and resolved.
• Provide technical support to end users by troubleshooting issues related to laptops, desktops, printers, smartphones, and applications.
• Support onboarding and offboarding activities for end users.

User and Systems Administration

• Administer user accounts, including account creation, deactivation, and the purging of disabled accounts.
• Administer printer servers, including printer installation and folder mapping.
• Administer email accounts and phone systems.

Infrastructure and Endpoint Management

• Manage Windows 11 environments, including monthly patching, operating system upgrades, and system imaging.
• Perform hardware troubleshooting and diagnostics for laptops and desktops.
• Provide first-level network troubleshooting and administer the guest network.
• Administer and support projectors, audio-visual systems, and meeting room equipment

Asset Management, Reporting, and Vendor Coordination

• Manage inventory for laptops, desktops, IT peripherals, and software assets.
• Prepare slides for weekly team meetings and reports as required.
• Coordinate with vendors performing maintenance or recovery work on IT equipment.

Operational Support and After-Hours Duties

• Participate in the after-hours duty phone rotation.
• Provide support on weekends or outside office hours when required.
• Perform ad-hoc IT-related tasks as assigned by the Team Lead or Manager.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Diploma in IT or related fields
• Minimum 3 years of hands-on experience in desktop support.
• At least 1 year of experience managing and administering Microsoft 365.
• Willingness to work on Jurong Island once a week or as assigned.
• Ability to work independently with minimal supervision.
• Experience with ManageEngine Endpoint Central will be an advantage.
• ITIL Foundation Certification will be an advantage.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email:

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

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