Job description

Position: Executive, CRM, Data Analytics & Customer Experience
Working Hours: Monday: 8:30am – 6:30pm Tuesday to Friday: 8:30am – 6:15pm
Salary: $4,000 – $4,400

The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across brands. The role focuses on CRM operations, customer feedback management, data accuracy, and customer experience improvement initiatives.

The position plays a key role in enhancing customer satisfaction and loyalty through structured CRM processes, analytics, and cross-functional coordination.

Key Responsibilities

  • Support ownership benefits and loyalty programmes, including partner coordination and customer onboarding
  • Manage NPS (Net Promoter Score) and mystery shopping programmes; identify gaps and follow up on improvement actions with relevant stakeholders
  • Manage CRM and Customer Feedback Management (CFM) processes, ensuring timely logging, tracking, escalation, and resolution of cases in Salesforce
  • Act as coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand teams
  • Maintain customer databases with strong data accuracy and ensure PDPA compliance
  • Support CRM and customer experience process improvements through data analysis and insights
  • Provide administrative and operational support for marketing, customer service activities, and events
  • Perform other ad-hoc duties as assigned


Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

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Job Summary

  • Published on: 15 May, 2026
  • Category: Customer Service
  • Vacancy: 1
  • Job type: Contract
  • Salary: 4400
  • Location: On site
  • Job Nature: Contract

Company Details

Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams.


In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: We have offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo and Bangkok.

With 400 permanent committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.