Job description

We are seeking an experienced and driven Shop Service Supervisor to lead our front-of-house operations and elevate both service standards and business performance.

About Us
Our outlets are located in prime, high-end areas in Singapore, including Sentosa Weave, CHIJMES, and Esplanade Mall. We offer a refined dining environment with a comfortable, fully air-conditioned workspace.

Key Responsibilities

• Establish and implement service SOPs to ensure consistent and high-quality guest experience
• Lead, train, and motivate the service team to achieve performance targets
• Take ownership of outlet performance and revenue growth
• Build and maintain strong relationships with returning and VIP customers
• Plan and execute promotions and marketing activities to drive traffic and sales
• Collaborate with the kitchen team to analyze and optimize the menu, improving sales and profitability
• Oversee daily front-of-house operations and ensure smooth service flow

Requirements

• Minimum 5 years of experience in F&B or retail service industry
• Proven leadership experience in a supervisory or managerial role
• Strong understanding of service operations and customer experience
• Business-minded with the ability to drive sales and improve performance
• Excellent communication and team management skills
• Proactive, responsible, and hands-on
• PR/SC

Working Hours & Benefits

• 44 hours per week
• 1–1.5 days off per week
• Staff meals provided (3 meals on working days)
• Salary: SGD 3,300 – 4,000 per month
• Higher salary negotiable for exceptional candidates

Contact

• Roky (stonickhui@gmail.com, +6589428742)