On site
Permanent
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
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Job posting URL: https://singapore.job-q.com/jobs/detail/front-desk-officers-many-vacancies
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Oaktree is committed to providing quality and prompt services in the following areas
Oaktree’s services cover every industry in the job market and we have a team of dedicated and industry-focused consultants in each of our three divisions.
We believe in ensuring every stage of our service process is professionally conducted and reviewing every resume submitted to ensure the candidate meet the right skills, qualifications and personality to perform to our client’s expectations.