Job description

Job Description

GTO Non-Functional Test Program Manager will work closely with the respective stakeholders across the GTO organization including Senior management/leadership team to drive testing transformation which is aligned to GTO’s transformation strategy.

Reporting to the Head of Test Centre of Excellence (TCoE), the candidate will ensure the overall successful delivery of all testing services provided by GTO for any projects, change requests and production fixes for Retail, Payments & Wholesale Banking suite of applications.

The candidate is expected to manage and ensure the successful delivery of testing services provided by GTO’s appointed test service providers, and in accordance to the organization’s standards and processes.

Key Responsibilities

• Overall accountable and responsible for delivery of Non-Functional testing services (Performance Testing, FMEA, Chaos Engineering) one or more applications and/or projects under Bank’s domain such as Digital, Enterprise, Core Banking & Wealth, Cards etc.
• Involved in Non-Functional test designing, planning and reporting process.
• Study the non-functional requirements across apps and derive test strategy for impacted system/applications and interfaces
• Work with TCOE engineering and Governance team to review the NFT process and guidelines aligned to SDM process time to time
• Manage and oversee the day-to-day delivery of performance test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other UOB stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Engages with various UOB stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand. Also, to provide regular updates to the senior leadership team on NFT delivery and involve in steering committee meetings
• Act as the first point of escalation for any issues raised by UOB stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all UOB stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Key Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field.
• Proven working experience in test delivery or equivalent role with at least 20 years relevant experience in large and complex organizations preferably in the area of Banking and Finance in Non-Functional testing & engineering.
• Manage Overall Non-Functional testing & engineering end to end across UOB domain such as Digital, Enterprise, Core Banking & Wealth, Cards etc.
• Study the non-functional requirements across apps and derive test strategy for impacted system/applications and interfaces
• Work with TCOE engineering and Governance team to review the NFT process and guidelines aligned to SDM process time to time
• Design and execute performance & FMEA test plan, scenarios and scripts, related to application performance, capacity and resiliency using LoadRunner or JMeter tool wherever applicable
• Expertise in working in complex environment with integration multiple downstream and MQ's including mainframe, core banking and as400 systems
• Analyze, review and present performance results with recommendations to delivery teams and business groups
• Comfortability with performance data and reporting – (what to pull, what data to monitor and how to report on it)
• Hands-on experience on Industry standard performance testing tool such as Opentext LoadRunner and Performance Center tool, Blazemeter, Open source tool such as Apache Jmeter and any APM Tools like Splunk or Grafana & BMC
• Scheduling the Batch from Control-M and manually from AS400 and Mainframe and collect job level metrics and infrastructure utilization.
• Work with development and DevOps to troubleshoot and improve identified performance bottlenecks
• Document software defects, using JIRA and report defects to software developers
• Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork
• Experience working in an Agile environment
• Proficiency with LRE performance center environment usage and integration
• Knowledge of technologies used in building scalable, distributed systems in service virtualization
• Proficient with cloud-like environments and respective performance trade-offs.
• Expertise within forecasting, requirement gathering, delivery execution, timeline creation, etc.
• Comfortable working with individuals/teams on a global scale
• Experience in performance testing using multiple protocols (must)| HTTP/HTTPS, RTE, web services (REST, SOAP, JSON)
• Builds and maintains a scalable, portable, configurable test scripts designed using OT LoadRunner tools.
• Analyze scalability, throughput and load testing metrics against test servers.
• Compare system performance with varying levels of physical resources (RAM, CPU, Disk, Network, AWR report analysis etc. and provide recommendations for performance improvements.
• Measure, report, and recommend performance Response Time Guidelines/SLAs.
• Experience building Performance Benchmarks and workloads, performance analysis.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong attention to details, excellent analytical and problem solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like JIRA, Confluence, Tosca, Selenium, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications, written and verbal communication skills.
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Additional Requirements