Job description

  • Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
  • Respond promptly to concerns and follow through on resolution to maintain service quality standards
  • Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
  • Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
  • Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements
Bachelor degree in any discipline
Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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Job Summary

  • Published on: 06 May, 2026
  • Category: Admin
  • Vacancy: 1
  • Job type: Contract
  • Salary: 5500
  • Location: On site
  • Job Nature: Contract

Company Details

Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams.


In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: We have offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo and Bangkok.

With 400 permanent committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.

 

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