Job description

Citi Commercial Bank (CCB) in Singapore is seeking an experienced and dynamic individual to lead a critical, newly formed Core client segment focused on small & medium sized enterprises with cross border linkages, and those requiring high-volume, digitally-led portfolio coverage. This role is pivotal in driving growth, expanding market share, and enhancing client engagement for this segment which is a material revenue contributor for CCB Singapore.  The Head of Core Segment will be responsible for defining and executing the strategic vision for this portfolio, leveraging digital solutions for efficient acquisition and scalable relationship management, while ensuring a superior client experience. This role reports to the Head of Citi Commercial Bank, Singapore.

Key Responsibilities

• Develop and articulate a clear strategic roadmap for the segment, aligning with CCB's overall growth objectives.
• Oversee the management and performance of a high-volume client portfolio, focusing on revenue generation, profitability, and risk mitigation
• Lead a high-performing team of bankers focused on new client origination, relationship management, and credit portfolio management
• Lead efforts to identify, acquire, and grow relationships, including startups, high-growth companies, and digitally native businesses
• Identify market opportunities, emerging trends, and competitive landscape to position Citi as the preferred banking partner for this client segment
• Manage the segment's P&L and returns, including revenue targets, expense management, and capital allocation.
• Ensure effective collaboration with internal product and functional stakeholders
• Collaborate with Product teams to tailor and develop innovative banking solutions (e.g., cash management, trade finance, lending, FX) to address client needs
• Drive innovation in digital client acquisition, onboarding, and servicing models to achieve high-volume scalability.
• Implement data-driven strategies for targeted client outreach and portfolio growth
• Monitor portfolio health, identify early warning signals and implement necessary corrective actions
• Foster a culture of innovation, client-centricity, and continuous improvement.
• Ensure adherence to regulatory requirements, internal policies, and risk management frameworks
• Implement robust controls to manage credit, operational, and reputational risks inherent in serving a high-volume client segment

Qualifications

• Minimum of 10-12 years of experience in commercial banking, corporate banking, or a related financial services role, with a strong focus on strategy, business development, and portfolio management.
• Proven and strong track record of successfully managing and leading teams through organizational change; a reputation for retaining, attracting and developing talent   
• Proven track record of leading and growing client segments
• Demonstrated experience in managing significant P&L responsibilities and driving financial performance.
• Ability to influence and collaborate effectively across all levels of the organization.
• Exceptional ability to formulate and execute strategic plans for market penetration and growth.
• Strong financial analytical skills and understanding of corporate finance, credit risk, and product profitability.
• Advanced level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
• Demonstrated commitment to understanding and serving client needs, with a track record of building strong client relationships.
• Proven leadership ability with excellent interpersonal, verbal and written communication skills
• Ability to thrive in a fast-paced, evolving environment and effectively manage change
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.

Education:

• Bachelor's degree required, MBA or advanced degree in Finance, Business, or a related field preferred.

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