Helpdesk Support Engineer (AWS)

On site

Full Time

Job description

We are seeking a capable and motivated Helpdesk Support Engineer to join our operations and support team.

  • Opportunity to work on large scale digital transformation projects .
  • 5 days work week (Mon to Fri), Hybrid Work Arrangement.
  • Basic Salary up to $4,400 + AWS

Responsibilities:

  • Provide L2 support for production and staging systems, handling escalations and restoring services within SLA/OLA timelines.
  • Investigate incidents (errors, alerts, performance, integrations) and perform in-depth troubleshooting using logs and monitoring tools.
  • Conduct root cause analysis (RCA) and implement corrective/preventive actions to minimize recurring issues.
  • Monitor system health proactively and execute configuration changes, patches, and operational fixes.
  • Maintain documentation (runbooks, SOPs, knowledge base) while ensuring compliance, security standards, and supporting audits and releases.

Requirements:

  • Min 3 years of experience in application/system support within high-availability or mission-critical environments.
  • Strong hands-on experience with monitoring and log analysis tools (e.g., AWS CloudWatch, Grafana, ELK Stack) and Linux/Unix systems.
  • Working knowledge of cloud platforms such as Amazon Web Services, including services like ECS, Lambda, S3, and RDS.
  • Basic understanding of databases, REST APIs, and ITIL processes, with experience using tools like Jira.

Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com (indicating Job ID J67574 for faster processing). 

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

  • Contact you about potential opportunities.
  • Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

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Job Summary

  • Published on: 05 May, 2026
  • Category: Information Technology (IT)
  • Vacancy: 1
  • Job type: Full Time
  • Salary: 4400
  • Location: On site
  • Job Nature: Full Time

Company Details

An award-winning company founded in 2004, ScienTec has transformed organizations across Asia Pacific with our 4 principal services: Staffing, Specialist Search, Outsourcing and HR Consulting.

Our "People First, Always" core value underpins our mission to redefine the standards of HR services and deliver you top-tier candidate support, as reflected in our attainment of key accolades such as Recruitment Agency of the Year, Best Client Service, and Best Candidate Experience.


Our sector and functional coverage include ICT/technology, industrial engineering, and corporate services recruitment.


By submitting your resume, you give your express consent that ScienTec Consulting may use your personal information to process your job application and to contact you from time to time for future employment opportunities.

For further information on how ScienTec Consulting processes your personal information and how to access and correct your information, please read the ScienTec Consulting’s Privacy Policy (https://www.scientecconsulting.com/privacy-policy).

Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status) as we do not collect your personal data at this time.


All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.


ScienTec Consulting Pte Ltd

1 Harbourfront Place, #16-04, Harbourfront Tower One, Singapore 098633

Tel: +65 6225 3272

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