Job description

• Act as the primary in-house IT contact for end users, providing prompt support and resolution for hardware, software, network, and peripheral issues.
• Liaise and coordinate with external IT vendors for quotations, procurement, service requests, annual software license renewals and technical support.
• Manage IT inventory assets, including tracking, maintenance and disposal of obsolete equipment.
• Coordinate onboarding of new staff by setting up PCs, laptops, user accounts and access through Active Directory administration.
• Oversee daily monitoring of IT infrastructure, including server health and storage capability, and provide monthly overview of server storage space.
• Create and manage Zoom meetings and other communication tools to support internal collaboration.
• Support IT operations by ensuring smooth function and addressing operational IT issues, while escalating approvals and critical decisions to higher management as required.
• Support occasional IT projects such as hardware upgrades or system migrations.

Requirements:

• Diploma or higher qualification in Information Technology, Computer Science, or a related field.
• At least 1- 3 years of hands-on experience in IT support or IT operations within an SME environment.
• Proficient in user support, troubleshooting hardware / software / network issues, and IT Infrastructure monitoring.
• Familiarity with Active Directory administration and user account management.
• Experience liaising with vendors and handling IT procurement processes.
• Good communication and interpersonal skills to support end users and coordinate with management and vendors.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Willingness to learn and adapt to evolving IT needs in a growing company.

Interested applicants may e-mail to : suathong@addp.sg