To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
Coordinates with customers to plan and implement software upgrade actions and OS installation
Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
To follow up procurement & delivery of hardware/software that are required by users
Direct contribution to operational permanent control framework
Provides 2nd line support to the Company's customers
Level two support for server, cisco network infrastructure and printer environment
Takes responsibility for projects as assigned timelines and deliverables
Day to day management of the helpdesk - dealing with cases from inception to completion
Qualifications:
ITE / Diploma Holder in Computer Engineering, Network & System
Excellent problem-solving and analytical skills..
Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
Programming Skills in helpdesk management is a plus.
Ability to work day or night shift (2 days work, 2 days off, 12 hours shift)