Job description

Responsibilities:

• Provide technical support for end-user computing devices including PCs, laptops, mobile devices, printers, AV equipment, and peripherals.
• Support Microsoft Windows operating systems and Microsoft Office applications.
• Manage and support incidents, service requests, changes, and configuration activities in an ITIL-driven environment.
• Troubleshoot hardware, software, network, and infrastructure-related issues.
• Support network and infrastructure components including servers, storage, switches, routers, and patching activities under guidance from senior engineers.
• Provide onsite and remote support to internal users in a timely and professional manner.
• Assist in infrastructure and end-user related project implementations.
• Supervise junior engineers and serve as an escalation point for complex technical issues when required.
• Identify recurring issues, operational risks, and improvement opportunities, and escalate accordingly.
• Maintain proper documentation and follow company IT policies and best practices.

Requirements:

• Diploma or equivalent qualification in Information Technology or related field.
• 5 years (over more) of relevant IT support or infrastructure support experience.
• Strong knowledge of Microsoft Windows and Microsoft Office Suite.
• Familiar with ITIL processes including incident, change, and configuration management.
• Good understanding of infrastructure technologies such as servers, storage, switches, and routers.
• Strong troubleshooting, analytical, and problem-solving skills.
• Customer-oriented with good communication and interpersonal skills.
• Able to work independently and in a team-oriented multinational environment.
• Comfortable complying with workplace security requirements, including depositing mobile phones in designated lockers during working hours.

To apply, please visit www.gmprecruit.com and search for Job Reference: XXXX

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239