IT Support Manager (CAT 1)

On site

Permanent

Job description

  • Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
  • Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
  • Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
  • Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

  • Degree in IT/Cyber Security or equivalent.
  • Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
  • At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
  • Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
  • Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

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Job Summary

  • Published on: 06 May, 2026
  • Category: Information Technology (IT)
  • Vacancy: 1
  • Job type: Permanent
  • Salary: 8000
  • Location: On site
  • Job Nature: Permanent

Company Details

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