Editorial summary

The company is seeking an IT Support Manager (CAT 1) to lead and develop a high-performing support team, ensuring efficient operations and exceptional customer satisfaction. The role involves overseeing issue resolution, streamlining processes through automation, and maintaining compliance with security standards. Candidates should possess a degree in IT or Cyber Security and hold certifications such as CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, or ITIL. The position offers a salary of 8,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 16257 first appeared in Job-Q.com on 24 Jun 2026]

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

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