Job description

About Citi Commercial Bank

Citi Commercial Bank offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to Mid-Market companies with an international footprint. We are focused on providing banking and financial solutions to our clients across 5 key growth industries.

Role Summary

This is an entry-level client coverage position within Citi Commercial Bank’s Industry Team for Digital, Technology & Communications - one of the key strategic growth sectors in the Commercial Bank.

You will report directly to the DT&C Head (Singapore) and play a pivotal role in supporting the senior coverage bankers in managing a portfolio of some of the region’s most dynamic tech companies.

The primary responsibilities include servicing the banking & financing needs, cultivating stronger client relationships, acquiring & onboarding new clients and positioning Citi as the trusted partner for our clients.

Responsibilities:

• Build relationships with Citi network and operational teams, becoming one of the key contacts for clients’ requests, internal requests/escalation and resolution.
• Support Senior Relationship manager in management of assigned portfolio of clients.
• Work closely with Senior Relationship Managers to ensure we provide a 'Client First' approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients.

• Work with Senior Relationship Manager to call on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions.
• Monitor and support products’ implementation processes, client on-boarding process and manage sales CRM platform.
• Liaise with the client to ensure adherence to global KYC (Know Your Customer) standards during the onboarding & renewal process and on an ongoing basis ensure the appropriate compliance deliverables are met.
• Develops and maintains strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical, CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance), Underwriting / Risk teams.
• Work with Senior Relationship Managers to analyse client relationships, risks & opportunities, assists with credit application write-up, financial spreading, deal structuring, returns calculation, documentation review & preparation. Administrate the credit relationship of clients, ensuring the proper application of policies and institutional processes.
• Understand key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products.
• Support Senior Relationship Managers on solutioning assessment, preparation of pitch books and meeting materials, assists with new clients’ acquisition.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3 - 5 years of experience
• Previous banking experience working within Commercial/Corporate banking is desirable.
• Experience in a Client Relationship role or client facing role.
• Sales, presentation and communication skills. Focus on first class service quality.
• Analytical and credit skills
• High level of self-motivation
• Knowledge of general banking processes, general understanding of commercial banking solutions
• Ability to build & develop strong client relationships.
• Effective collaboration skills with Senior Relationship Managers and Commercial Banking partners
• Analytical and problem-solving skills.
• Proficiency with Microsoft and CRM applications

Education:

• Bachelor's/University degree or equivalent experience

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