Editorial summary

The company is seeking an L2 Application Support Engineer to deliver 24x7 operational support for critical business applications. The role involves application monitoring, incident management, troubleshooting, deployments, and stakeholder coordination, requiring strong technical expertise in Java/J2EE, Oracle, SQL/PL-SQL, APIs, Linux/Unix, AWS, and middleware. The position offers a salary of 8,000. The ideal candidate will have hands-on experience with production support processes and environment management.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 16181 first appeared in Job-Q.com on 23 Jun 2026]

We are looking for an L2 Application Support Engineer to provide 24x7 operational support for business-critical applications. The successful candidate will be responsible for application monitoring, incident management, troubleshooting, root cause analysis, deployments, environment support, and stakeholder coordination. The role requires strong hands-on technical experience in Java/J2EE, Oracle, SQL or PL/SQL, APIs, Linux/Unix, AWS, middleware, and production support processes.

Key Responsibilities:

• Provide L2 application support for production and non-production environments.
• Monitor application alerts, system logs, batch jobs, interfaces, and scheduled activities.
• Manage and resolve application incident tickets from investigation to closure.
• Troubleshoot, diagnose, and resolve application-related issues to minimize business and customer impact.
• Perform root cause analysis and post-incident reviews to prevent recurrence.
• Escalate critical or unresolved issues to L3, development, infrastructure, cloud, security, or vendor teams where required.
• Track escalated issues proactively until resolution.
• Support application deployments to testing and production environments in accordance with change management procedures.
• Participate in pre-deployment checks, post-deployment validation, and rollback support where required.
• Support day-to-day operational activities, including application monitoring, deployments, and environment support.
• Prepare and maintain incident reports, operational documents, change documents, run-books, known issue records, and workaround documents.
• Provide regular and timely updates to technical leads, management, users, customers, and other stakeholders.
• Support application testing and investigation activities in SIT, UAT, and other non-production environments.
• Assist in production-related queries and requests from internal stakeholders, auditors, banks, and regulators where applicable.
• Assist in annual industry and regulatory testing activities, including VAPT, APT, and APIPT across test and production environments.
• Ensure support services are delivered in accordance with agreed SLAs.
• Perform 24x7 standby support on a rotational basis.

Requirements:

• Minimum 5 years of hands-on experience in application support, production support, or application operations.
• Strong experience in Java, J2EE/JEE, Oracle, SQL, PL/SQL, Jasper Reports, APIs, RESTful services, SOAP services, and XML.
• Basic understanding of Solaris and/or Linux operating systems such as RHEL.
• Good working knowledge of ServiceNow development and configuration, including Business Rules, Client Scripts, and Update Sets.
• Experience managing SQL databases across Production, UAT, and SIT environments using tools such as phpMyAdmin or equivalent.
• Good knowledge of Unix shell scripting and RedHat Ansible.
• Experience supporting applications hosted on AWS, including CloudWatch, S3, RDS, EKS, CloudFormation, WAF, ECS, and API Gateway.
• Familiarity with middleware and messaging technologies such as IBM Connect:Direct, IBM MQ, Apache Ignite, Solace PubSub+, and ELK.
• Experience with Spring 4.x, 5.x, or 6.x, Struts 2.x, Spring Boot, and/or Spring Batch.
• Good understanding of SDLC, ITIL, incident management, problem management, change management, and release management processes.
• Good understanding of microservices, containerised environments, and DevSecOps practices will be an advantage.
• Domain knowledge of financial clearing systems, payment systems, and ISO 20022 standards will be an advantage.
• Site Reliability Engineering certification or relevant ITIL, AWS, DevOps, or application support certification will be an advantage.

To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com 

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

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