Editorial summary

The company is seeking a senior L3 Infrastructure Engineer with hands-on experience in enterprise systems such as Dell, HP, or Lenovo, to manage complex technical escalations and critical incidents. This role is a technical escalation point, focusing on troubleshooting and resolving high-level issues independently, without responsibilities in ticket coordination or team management. The ideal candidate will have proven expertise in infrastructure or related technical domains and extensive experience handling L3 escalations. The position offers a salary of 9000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 27466 first appeared in Job-Q.com on 24 Aug 2026]

Looking for a hands-on Senior L3 Infrastructure Engineer to take ownership of complex technical escalations and mission-critical incidents. This is a senior individual-contributor role—not a ticket coordinator, monitoring or people-management position.

Candidate will be the final technical escalation point when L1/L2 teams cannot resolve an issue.

Candidate that we look for:

• Strong hands-on experience in enterprise systems (Dell, HP, Lenovo etc.), infrastructure or a relevant technical domain
• Proven experience handling L3 escalations, complex troubleshooting or mission-critical incidents
• Ability to independently perform log analysis, root cause analysis, solution design and risk assessment
• Experience with incident, problem and change management processes
• Strong ownership and the ability to drive issues through to closure
• Experience supporting enterprise customers or large-scale environments
• Ability to clearly explain complex technical issues to customers and non-technical stakeholders
• Professional communication skills for technical meetings, written reports and cross-border collaboration
• Willingness to remain technically hands-on rather than operating only as a people manager or coordinator

Job Description:

L3 Technical Escalation

• Take ownership of complex incidents escalated by L1 and L2 support teams
• Serve as the senior technical escalation point for high-impact, recurring and business-critical issues
• Assess technical impact, urgency, risk and resolution priorities
• Provide final technical direction and drive incidents through to closure
• Work with engineering teams, vendors, product teams and regional SMEs when required

Deep Troubleshooting and Root Cause Analysis

• Analyze system behavior, logs, error messages, configurations and performance data
• Identify the actual root cause instead of providing only temporary workarounds
• Validate findings through evidence, testing and technical analysis
• Develop corrective and preventive actions to reduce recurring incidents
• Clearly distinguish between service restoration and permanent resolution

Major Incident and Critical Issue Management

• Participate in major incident calls and technical war rooms
• Provide technical direction and recommendations during critical incidents
• Support rapid decision-making under time-sensitive and high-pressure conditions
• Communicate incident progress, technical risks and recovery plans to customers and internal stakeholders
• Complete RCA reports, incident reviews and follow-up improvement actions

Technical Solutions and Risk Assessment

• Recommend remediation, upgrade, migration or infrastructure improvement solutions
• Assess technical risks and potential business impact before changes are implemented
• Support complex deployments, migrations, upgrades and system integration activities
• Ensure proposed solutions comply with customer SLAs, security policies and operational procedures
• Provide technical recommendations that improve system stability, performance and reliability

Knowledge Transfer and Team Development

• Guide L1 and L2 engineers through complex technical issues
• Mentor engineers and improve the team's overall troubleshooting capability
• Develop troubleshooting guides, SOPs, technical runbooks and knowledge base documentation
• Conduct internal or customer-facing technical training
• Improve escalation procedures and standardize troubleshooting practices

Preferred qualifications:

• Previous experience as a Technical Lead, Lead Engineer, Escalation Engineer or Subject Matter Expert
• Experience supporting regional or global teams across multiple time zones.
• Experience in financial services, government, telecommunications, manufacturing, data centers or other highly regulated environments
• Familiarity with ITIL, incident management, problem management and change management
• Relevant certifications in infrastructure, cloud, server, network, storage or cybersecurity
• Experience with automation, scripting, monitoring or reporting tools
• Experience creating SOPs, technical runbooks, knowledge bases or training materials
• Experience participating in migration, deployment, upgrade or infrastructure improvement projects
• Experience working directly with OEM engineering teams, product teams or global SMEs

Interested applicants, please Email,

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

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